Updating process

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First, make sure that everyone understands what the process is meant to do.

Then, explore how you can address the problems you identified in step 2 (Brainstorming can help here).

If you need to start again from first principles, see our article on Business Process Reengineering When you encounter some of the problems mentioned above, it may be time to review and update the relevant process.

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When everyone follows a well-tested set of steps, there are fewer errors and delays, there is less duplicated effort, and staff and customers feel more satisfied.

You've likely come across the results of inefficient processes, too.

Unhappy customers, stressed colleagues, missed deadlines, and increased costs are just some of the problems that dysfunctional processes can create.

Note down everyone's ideas for change, regardless of the costs involved.

Then, narrow your list of possible solutions by considering how your team's ideas would translate to a real-life context.

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